Every day of the year, except Christmas, Holiday Autos sells car rentals to travel agents and the general public over the telephone. The company is so successful it's grown from a small business venture to become the world's largest leisure car rental broker. Clive Jacobs, Chairman, Chief Executive and owner of the company built it up from scratch and is now a millionaire.

Their Call Centre located in Surrey is the hub of the business, providing employment for hundreds of semi-skilled youngsters. Staff turnover is high because the work can be repetitive and stressful. In the Call Centre there...